FAQ

1. When will my order ship?

Usually all orders are processed and shipped within 1-3 working days.
Most order ship within 24 hours. After execute an order, we will send tracking number by e-mail, and providing inquiry addresses.

2. When will my order arrive?

Standard Shipping This shipping method is the default available. Delivery times are between 7 – 12 days to all major destinations.
Expedited Shipping This shipping method is the fastest available. Delivery times are between 3 – 5 days to all major destinations. Shipping costs vary with item, We also have Expedited options available for most items, which means your order will arrive 3 or 4 business days after it leaves the warehouse.

3. How can I cancel my order?

You need to contact us to cancel. If the item in your order has not been processed to customized or sent, we will cancel it for you.

4. Do you ship to my country?

Yes! We ship to many countries in the world! However, we do have some countries that we have to review and approve prior to shipping. We always reach out to you if there are issues with delivery to your destination country.

5. How do I track my order?

After your order is sent out, we will send you an email to keep you informed. So please make sure you provide the correct email address and add our email address to your white-list.

If there are multiple items in an order, they will be divided and shipped in different packages which will have separate delivery dates and tracking number.

6. Is your website secure?

We use state-of-the-art encryption technology to protect your credit card/personal information. You can place your order(s) using Secure Socket Layer (SSL) encryption.

Digital certificates encrypt data using SSL technology, which is the industry-standard method for protecting Web communications. The SSL security protocol provides data encryption, server authentication, message integrity and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and Web servers, simply installing a digital certificate turns on their SSL capabilities.

SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the “session key;” generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Our website uses 128-bit encryption. Most browsers support 128-bit SSL sessions, which is trillions of times stronger than 40-bit sessions.

7. What is the solution if the package gets lost?

Please don’t worry! If your package gets lost, please email us or send a message on our site, and we will send a new package to you.

8. If I make some mistakes in my order, how can I correct them?

You can change your order details by contacting us before your order gets shipped, but the handling time in such a situation will take longer than usual. To ensure smooth delivery, please check and confirm your order details before you submit the order. If the order has been sent out, we can not change your order details. We hope you could understand and sympathize for us.

9. Can I place an order through email?

It will be much more convenient and timely for us to process your order if you make it on our website directly. If you need some help, please contact the customer service department with details so that we could help you.

10. Can I get refund if the product gets quality matters?

Yes. Please contact us instantly by providing clear pictures about the matter. We will try our best to solve the problem.

11. Do you have all the items in stock?

Thanks for your attention. All the new-season items sold on our website are available in stock now. You could directly place a new order online.

Thanks for contacting us, the following FAQs may assist you faster than we can.